Title: Implementation Project Manager

Location: Bay Area, California (ideal) or Remote

Overview: Our client is building a new category of financial products that enable risk-free online shopping. They created products to help merchants offer risk-free shopping experiences and earn net new revenue. They are trusted by 2,000+ merchant customers, from newly launched DTC brands to multi-billion dollar marketplaces. Headquartered in San Francisco and backed by tier 1 Fintech investors like Lightspeed Venture Partners and Foundation Capital they are incredibly well positioned for extreme growth!

We are seeking an experienced Implementation Project Manager to join this dynamic team. The ideal candidate will have over 7 years of experience in software Implementation within the B2B e-commerce sector, demonstrating a strong track record in project management, client communication, and delivering tailored solutions to meet complex business requirements. We’re looking for a proactive client-facing individual who thrives in a fast-paced startup environment and excels at managing multiple projects simultaneously.



Responsibilities:

• Lead the implementation of the SaaS platform for customers, ensuring timely completion within scope and to high-quality standards. Transition clients seamlessly to long-term highly engaged users.
• Manage complex professional services engagements, defining delivery plans, establishing relationships, and leading overall engagement.
• Collaborate across departments to ensure successful transitions for clients, from contract signing through full activation.
• Provide thought leadership by developing best practices and creative solutions.
• Utilize strong project management skills, ideally with PMP certification.
• Serve as the primary point of contact for customers during implementation, demonstrating excellent written and verbal communication skills.
• Understand complex business requirements and translate them into actionable plans.
• Drive customer adoption, revenue recognition, and satisfaction through proactive engagement.

Requirements:

• 7+ years of experience in SaaS Implementation at a B2B e-commerce company.
• Strong project management experience, ideally PMP certified, with a proven ability to manage multiple complex projects simultaneously.
• Excellent verbal communication skills, with the confidence and gravitas to engage and train enterprise audiences.
• Highly organized and detail-oriented, capable of effectively managing complex implementation projects from initiation to completion.
• Ability to understand and address complex business requirements, delivering custom-tailored solutions to meet client needs.
• Experience working cross-functionally with sales, product, solutions architects, customer success, etc.
• Startup-ready mentality, with a dynamic and highly-motivated approach to work.
• Proven track record in customer adoption, revenue recognition, and merchant satisfaction.
• Outstanding level of motivation and drive, consistently surpassing goals and expectations.
• Medium-level knowledge and understanding of APIs.

HigherPeople is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. If you're passionate about e-commerce and thrive in a collaborative, fast-paced environment, we want to hear from you! Join us in shaping the future of online commerce.