We are leading the charge in logistics innovation, leveraging technology to optimize container logistics. Our goal is to enhance the efficiency and reliability of freight operations. As we continue to grow, we are seeking a Customer Success Manager to ensure our clients experience the full value of our solutions.

Key Responsibilities:

1. Client Relationship Management: Foster and maintain strong relationships with our clients, ensuring they derive maximum value from our services.
2. Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our platform's functionalities.
3. Feedback and Improvements: Gather client feedback and work with the product and tech teams to relay and prioritize essential features or improvements.
4. Performance Reviews: Conduct regular check-ins and reviews with clients to gauge their satisfaction, address any challenges, and strategize for future success.
5. Technical Support: Provide basic technical support related to our platform and liaise with the technical team for complex issues.
6. Collaborate: Work closely with sales, product, and tech teams to ensure a unified approach to client success.

Qualifications:

Must-Have Skills:

• Proven experience in customer success or account management roles, preferably in logistics or tech sectors.
• Strong communication and interpersonal skills.
• Ability to grasp technical aspects of a platform and convey them simply to clients.
• Problem-solving aptitude and a proactive approach.

Preferred Experience:

• Familiarity with container logistics or relevant freight operations.
• Proven track record of maintaining and expanding client relationships.
• Technical proficiency, especially in troubleshooting software or platform-related queries.

What You Can Expect Working with us:

• A dynamic environment where innovation is celebrated and encouraged.
• Opportunity to work with a diverse clientele, ranging from startups to industry giants.
• A supportive team that prioritizes collective success and growth.