Job description

Patient Care Coordinator:

The Patient Care Coordinator will serve as the first point of contact with patients and prospects and provide quality care and ensure I high level of patient satisfaction. Key responsibilities include scheduling patient appointments, placing follow-up and proactive calls to current and former patients, maintaining patient records, providing assistance to individuals by responding to routine questions, providing general information, answering the main phone line and performing general clerical duties such as data entry, typing, and faxing.

Duties and Responsibilities:

The primary duties and responsibilities of the Patient Care Coordinator are as follows:

• Acts as the voice of My Hearing Centers. Represents My Hearing Centers in person and on the phone in a professional manner with each patient.
• Schedules and reschedules patient appointments.
• Verifies patient insurance coverage and oversees the claims process.
• Identifies and assesses patients’ needs.
• Monitors and oversees product and equipment orders and repairs through the software system. Trouble shoots any potential issues and follows up accordingly.
• Handles cleaning of and maintenance of devices and equipment.
• Manages patient complaints and issues and provides appropriate resolution and follows up as needed.
• Follows established communication procedures, guidelines and policies.
• Contributes to the financial goals of the office by collaborating with the Provider to execute best practices in patient care and satisfaction.

Qualifications:

The minimum qualifications for this job are as follows:

• 1 to 2 years experience in customer service. Working in a healthcare field is preferred.
• Experience with meeting and exceeding a quota.
• Speaks clearly, listens and gets clarification; responds well to questions. Writes clearly and informatively. Able to read and interpret written information.
• Strong attention to detail. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Self-motivated and works independently. Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; measures self against standard of excellence. Meets productivity standards’. Completes work in timely manner; Strives to increase productivity.
• Experience with Microsoft Office suite of programs, including Outlook. Word and Excel.
• Professional and approachable. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability to work changes in work environment and ability to multi-task and prioritize work tasks

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While preforming the duties of this job, the employee is regularly required to talk, sit, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include ability to adjust focus.

For consideration, please respond to this job listing with your resume and cover letter. Qualified candidates will be contacted. Recruiting is done outside of the clinic.