Senior Loan Servicing & Collections officer

London

Senior Loan Servicing & Collections Officer

Our client is led by an astute and knowledgeable senior management team with many decades of experience. They provide fast, bespoke, and flexible funding solutions to borrowers in a wide range of circumstances, funded by a range of competitive deposit accounts and ISAs to UK retail and corporate savers.

The Senior Loan Servicing & Collections Officer main responsibility is to assist customers with the ongoing management of their account, including breaches of conditions and term expired loans.

Responsibilities:

·        To be the key point of contact for short-term loan customers, providing a professional service in line with company values, policy, and regulatory requirements

·        To create, develop and manage relationships with our customers, learning about the customer’s loan account(s), businesses, and properties. Treating all customers in line with the conduct standards of the bank, with a view to encouraging repeat business and reputational referrals

·        To manage a pipeline of cases in line with customer management procedures and policy. This will include working through daily workflow tasks to proactively manage expiring loans, contacting customers at the correct times to ensure there are suitable arrangements in place and loans repay on time

·        Adhere to internal customer service policy and regulatory requirements – FCA, PRA, Money Laundering, Prevention of Financial Crime, Data Protection etc

·        Undertake project and ad-hoc pieces of work at management request

Skills and Experience sought:

·        Previous customer service, arrears, or administration exposure within Bridging Finance

·        Working within a regulated finance environment

·        Managing and prioritising own workload

·        Telephone or face to face customer contact

Benefits:

·        Competitive Salary and Bonus package

·        25 Days Holiday

·        Contributory Pension

·        Life Insurance

·        Private Medical Insurance

·        Season Ticket Loans

·        Excellent career development opportunities and where appropriate sponsorship of a relevant qualification