Temp-to-Perm - Technical Customer Support

Englewood, CO

Expand your technical support skills through this opportunity to help businesses maintain communication around the globe. Quickly become part of the team in this mid-sized business where your contributions will be highly valued.

The person who will be able to step in, be trained on the company’s solutions set, processes and approach to assisting customers will have this set of experience and competencies:

  • A passion for resolving customer’s issues – providing them with the best experience possible is always the goal.
  • A team focused attitude – sharing ideas and new learning, while keeping everyone informed is highly valued.
  • Frontline support experience on customer phone calls – have the ability to perform advanced troubleshooting and resolution for: telecommunication voice networks, VoIP protocols and analytics software, SD-WAN data services
  • Thrives working in a fast-paced and fluid environment.
  • Calming demeanor – de-escalates an excited or upset customer each time.
  • Exceptional communication skills, both written and verbal – applies these within the internal team and through every customer support interaction.
  • Natural curiosity – leads to self-educating on new or unfamiliar technologies, protocols and applications, and sharing these with the team.
  • An analytical mind – will quickly synthesize complex and diverse info, using experience and intuition to complement the data and achieve desired outcomes.
  • Goes above and beyond – doesn’t just provide customers with solutions; also solicits their feedback to ensure their needs are met and feedback on ways to provide a better experience is received. Is known as a team-member who others can trust and rely on.
  • Can flex working hours to meet client’s needs.

 

Qualifications:

  • Two years of technical customer support experience
  • Relevant Bachelor’s Degree, or combination of education and experience
  • Experience using Microsoft Office, Inventory Software, Order Processing Systems, Electronic Mail Software
  • Industry Certifications such as: ITIL, CCNP, CCVP, SIP School Certification, are all a plus

A competitive customer service/tech support rate is offered for this contract role in the first 90 days, converted to employee-status and comp and benefits added after three months.