Job Title

Commercial Broker

Main purpose of the role

To manage a portfolio of business in excess of £220k and identify opportunities to cross-sell products from a portfolio of specialist cover.

Building relationships to provide expert knowledge, advice, and service to clients and become an extension of their management team.

Key Responsibilities and Deliverables

• Continue to provide high levels of service to clients resulting in continued high levels of client retention.
• Be the initial point of contact for your clients, proactively calling clients to ensure a smooth renewal process.
• Ensure client relationships are nurtured throughout the client lifecycle, with an emphasis on understanding the needs of the client and the risks they face.
• Conduct gap analysis on existing insurance programmes and identify opportunities to cross-sell specialist covers.
• Represent clients to the market in a professional and diligent manner by producing quality risk presentations.
• Maintain systems and records to the highest possible standards, in accordance with compliance guidelines.
• Prepare and issue all client documentation to the client in accordance with compliance guidelines.
• Maintain strong working relationships with our partner insurers.
• Work with underwriters and insurers to negotiate the best possible terms for clients at new business, renewal, and in the event of a claim.
• Develop and manage relationships with key stakeholders both internally (managers, other departments) and externally (professional services, insurers, suppliers).
• Continual Professional Development to maintain market leading knowledge.
• Operate within the published policies and procedures of the company.
• Participate in a weekly Sales Team Meeting with the Sales Manager to discuss team performance, pipeline activity, weekly progress reports and KPIs.
• Monthly 1:2:1 with the Sales Manager to discuss individual performance, KPIs, personal and professional development and targets. 

Skills

• Outstanding customer service skills with demonstrable experience of nurturing client relationships.
• Confident in speaking to clients to manage their insurance program.
• Administrative and time management skills to deal with a high volume of work.
• Excellent communication skills, both written and verbal.
• An active listener who attends to the client’s needs.
• Ability to prioritise tasks and manage a busy workload, ensuring client queries are met in a timely manner.
• Detail orientated with the ability to critically analyse documents.

Knowledge & Experience

Essential

• A minimum of two years’ experience in a commercial insurance role.
• A minimum insurance qualification of Cert CII (or working towards).
• Comprehensive knowledge of the UK General Insurance industry having previously worked within a growth orientated commercial insurance business.
• Experience of managing a portfolio of business.

Desirable

• Previous experience using Acturis for sales administration and renewals.
• An awareness of key market trends, people of influence and emerging risks.