IT Desktop Support Technician

Santa Fe

Position Summary:

The internal IT Desktop Support technician is responsible for handling all aspects of help desk
support and technical assistance and documentation. Troubleshoot a wide variety of user issues, including
software problems, hardware failures and network issues.


Essential Duties and Responsibilities:

• Provides IT deskside support to customers including setup, software installation, servicing and repairing
computer systems and equipment

• Day to day support for Office 365

• Assists in investigating and resolving complex installations and maintenance matters of significance

• Instructs customers in the operation and maintenance of systems, equipment and software

• Meet SLA for ticket response time, communication, documentation and closure

• Close most tickets remotely

• Prioritize and schedule appointments; escalate problems effectively (when required)

• Ability to work in a team and communicate effectively

• Document internal processes and procedures related to duties and responsibilities

• New device deployment, imaging process

• Other duties as assigned


Job Qualifications/Requirements:

• Excellent interpersonal skills to work with customers and management

• Proven analytical and problem-solving skills

• Great communication skills

• Exceptional time management and organizational skills

• Ability to resolve hardware and equipment problems efficiently

• Ability to follow established service protocols without deviation

• Experience working in a team-oriented, collaborative office environment


Education & Experience:

• Two or more years of field support experience

• Experience working with customer technology and support requirements

• Windows 10 experience

• Experience with remote access software

• Experience with IT ticketing systems

• Able to lift 30 lbs. regularly

• Desired but not required, A + CE, Networking + CE, Security + CE


Location:

Santa Fe, NM


Type of Employment:

Direct Hire
Those living in HUBZone qualified zones encouraged to apply! 


Compensation:

$17.00 per hour

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