Senior Customer Service Agent

Santa Fe

We are looking for an experienced insurance professional for our client, one of the largest independent insurance brokerages in New Mexico, to join our commercial lines team.  The Senior Customer Service Agent will manage various commercial accounts.  This position requires in-depth knowledge of insurance markets, products, underwriting, and reference. Commercial lines insurance managers focus heavily on managing accounts and aiding executives. 


        Manage a group of existing accounts and assist with reviewing and processing renewals and new accounts.

        Sell insurance policies to new customers and identify cross-selling opportunities.

        Work with customers and insurance company to arrange premium payments, answer questions, and explain changes.

        Prepare rate quotes, assemble coverage summaries and proposals, and monitor the status of claims reports.

Desired Profile:

      4+ years of previous commercial lines management experience

      Highly organized, attentive to detail, and able to remain calm in high-stress environments

      Strong communication skills and a sense of professionalism are also important

Reports to


General Manager


Santa Fe, NM


Monday-Friday, 8-5 (one-hour lunch)

Type of Employment

Temp-to-Perm  or Direct Hire


                $21 - 31/hour DOE + Benefits offered with direct hire 

Your application is almost complete...