Company Name: HVAC Company

About Our Company: We are reinventing the delivery of commercial heating, cooling and refrigeration services through an innovative, customer-centric business model supported by national team of experts in mechanical solutions for facilities maintenance, dedicated to the highest quality of service to support and maximize the entire life cycle of equipment.

Position / Title: Customer Service Representative

Role / Expectations: Service Coordinator Managing Customer Success / traditionally considered a service dispatcher, we're seeking a leader who prides themselves on delivering outstanding customer care by coordinating an array of services that drive customer success through an exceptional service experience.

Reports To: Service Manager

Work Location: Denver, CO

This opportunity is a great fit for someone who...

• is a self-starter, able to set and execute priorities while remaining nimble to changing needs

• is excited to operate a “central command” serving as the hub of information and coordination

• enjoys multitasking and working in a fast-paced work environment

• successfully develops relationships with clients through exceptional communication and service

We're seeking someone with experience...

• working in a commercial trade or service industry for 2+ years (heating, cooling and refrigeration preferred)

• managing data input using SuccessWare or Aptora's Total Office Manager (preferred)

• creating Excel spreadsheets and executing basic computations

• coordinating customer care in a high energy office environment

You'll thrive if you are the type of person who...

• is self-directed and enjoys autonomy

• maintains professionalism

• excels at prioritizing incoming tasks

• can process and capture information in real-time

• has strong organizational skills

• is a problem solver focused on customer success

• has outstanding written and oral communication skills

• serves the organization through a high level of commitment to your work

You'll hit a "home run" in this role if you can....

• create trusting long-term relationships with the customers you serve

• enhance service coordination through effective operational management

• translate incoming information accurately and efficiently into usable account data

• effectively direct internal technicians in order to provide an extraordinary customer experience

• serve as the nexus between our office, technicians, and client services

Opportunity Notes

• This position is FULL-TIME and ON-SITE in DENVER, CO

• Compensation is paid through an HOURLY RATE

• This position requires frequent 50-hour work weeks

• Benefits include: Healthcare, 401K, Short and Long-term Disability

Apply Now

By selecting the "Apply" button below, you'll be invited to provide your contact information and a copy of your resume to submit for consideration. All resumes will be read personally, so you may attach your file as a PDF, or a document file, such as a Word doc.

After you apply. We'll follow up with you to let you know that your resume has been received. From there, we'll keep you informed throughout the process until someone is hired into the role.