IT Project Manager

Axiom Technology Group
Stamford, CT

A Project Manager at Axiom is a partner to the client as well as a coordinator for the Axiom team, facilitating all communication and keeping projects in scope and on time. By providing excellent service to the client, the Project Manager builds relationships that prove to foster future business. Example IT infrastructure projects included; Office 365, Cloud Migration, SharePoint Implementation, Infrastructure Refresh, Data Center Redesign and Office Relocation. 


Job Length: Full-Time / Exempt

Compensation: Annual plus performance compensation

Authorization to work in the US is required

We encourage relocation, but relocation packages are not offered

 

COMPANY PERKS

·      Free parking

·      Free lunch once a week

·      Convenient location right off major highway

·      Five-minute drive from Metro North Rail

·      Holiday and Summer parties

·      All staff team building outings

·      Check out the following link to view our company culture video: http://www.thinkaxiom.com/axiology/axiom-team-axiom-recruits-and-retains-the-best-most-enthusiastic-industry-talent-to-create-a-progressive-and-collaborative-culture/

 

Axiom Technology Group is a growing Managed Service Provider. With an employee retention average that doubles our industry competition.

 

RESPONSIBILITIES

Daily Responsibilities – Client Facing

·      Serve as the primary contact for the client

·      Establish and manage client relationship, serving to facilitate all communication between the client and the Axiom team

·      Initiate the client kick-off meetings, providing an introduction of team, timeline and deliverables

·      Establish and manage weekly calls to client, frequently review timeline and deliverables

·      Adjusting timeline and deliverables to best meet the needs of the client, keeping all parties aware of project status, changes and increasing needs

·      Maintain the entire overview of the project while breaking the job into phases and milestones to move client and engineers along step by step on the way to completion

·      Diligently manage the scope of the projects and proactively identify when project is creeps scope and additional approval is needed for added services

·      Process all change orders to client work

·      Serve in a very proactive role providing guidance to team and client when looking at each step to avoid common pitfalls

·      Skillfully mange any challenging needs that arise from the client

·      Prep and manage all client documentation including user agreements, billing documents and the job checklist

·      Insure client signs off on checklist of deliverables

·      Manage all vendor relationships on behalf of the client

·      Insure proactive communication to the client and provide timely responses to client requests

·      Prepare complete close out of the project and review it with the client. Clarifying all steps taken throughout the project, and continued servicing set up as applicable

·      Insure complete clarity of project close out and the ongoing service agreement with Axiom if applicable

 

Daily Responsibilities – Internal Facing

·      Support sales efforts by providing estimates, projections and feedback on sales presentations as requested

·      Partner with the engineers in Strategic Planning Department by facilitating their communications with clients and staff at Axiom as needed

·      Distribute all information to Axiom team on client project, insuring complete understanding of deliverables

·      Schedule and post staff deployment

·      Load balance and shuffle engineers based on skill levels and client needs

·      Insure client back up resources in the event of a relocation

·      Coordinate all service needs or staffing required by client with the Support Team to implement project

·      Continually identify best practices and processes for Axiom client work

·      Recognize what processes and implementations can be improved upon at Axiom to streamline processes

·      At the end of every project complete a full close out, including a full review of all steps taken by engineers to complete project and/or have the project ready to hand over to the Support Team for continued servicing

·      Review engineer’s time sheet reports insuring that hours are accurately being billed to the correct portion of the project

·      Compare budgeting vs. actual time used

·      Utilize the close out meeting internally for “lessons learned” when facing future projects

·      Identify training needs for staff to have all engineers on par and to keep Axiom cutting edge

·      Facilitate communication between finance, billing and project team

·      Monitor all issue resolutions, time spent in discovery and deployment phases

·      Hold engineers and Support Department accountable for client deliverables

·      Collaborate with Procurement to set up IT package for client

·      May provide a supervisory role to engineering during project execution

·      Document client issues and resolutions to maintain internal knowledge base

·      Seek appropriate guidance from team members when faced with challenges

·      Provide collaborative feedback to teammates

·      Participate in training and orientation updates lending support to the Axiom Academy internal training program

·      Provide daily or weekly status reports as requested by Management

 

SKILLS REQUIRED

General Skills

·      Must be able to work independently and/or in a team environment

·      Strong leadership skills to act as the client’s trusted advisor while leveraging technical resources

·      Self-motivated and accountable to client issues to resolution regardless of magnitude, remaining flexible with the ability to re-shuffle strategies

·      Solid time management and organizational skills to efficiently complete assigned tasks

·      Excellent communication skills to ensure successful resolution to client issues

·      Strong written communication skills to participate and assist in the creation of comprehensive documentation

·      Ability to provide knowledge transfer to other members of the engineering and support teams

·      Ability to interact professionally with a diverse group of colleagues and clients

·      Capable of maintaining a clam cool composure even when navigating challenging situations and frustrated clients

·      Ability to work on site at client locations with respect to client’s work environment & staff

 

Technical Skills (a conceptual understanding of)

·      Windows Server 2003 - 2016

·      MS Exchange 2003 – 2016 (hosted or local)

·      TCP/IP and any Cisco hardware

·      Network environments (Wired and Wireless)

·      Server infrastructure, SAN topology

·      Fluent with various backup technologies & strategies

·      SQL and Citrix experience a plus


EDUCATION, EXPERIENCE & LICENSES

·      Minimum of 3-5 years of post-education IT work experience mandatory

·      Associates Degree in Business and/or Computer Science, Information Technology or similar mandatory

·      Client facing experience with Managed Services, IT Integration and/or Consulting experience a plus

·      Proficient with Helpdesk Standards Methodology preferred

·      Required: Driver’s license

 

Apply Now! We look forward to hearing from you.