Role:                                             IT Infrastructure & Operations Manager

Work Location:                           Houston, TX (Hybrid, 2-3 days onsite)

Number of Positions:                 1

Type:                                            Fulltime

Reports to:                                  SVP – IT & Cyber

Industry:                                      Telecommunications

Company Size:                            500-1000

US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO PROVIDE SPONSORSHIP AT THIS TIME.

ONLY LOCAL CANDIDATES WILL BE CONSIDERED AT THIS TIME

Summary:

The IT Infrastructure and Operation Manager is a hands-on leader of global cloud and on-premises infrastructure, desktop management, and help desk functions. This position has oversight of global teams responsible for the support of end users and customers. The selected candidate will manage a team of cloud and system administrators and help desk analysts in a fast-paced environment. The IT Infrastructure and Operations Manager position must have strong Azure, virtualization, Windows, Exchange, AD, and general infrastructure skills as well as keen customer support, communication, and project management skills.

RESPONSIBILITIES:

What you will do:

·      Plans, coordinates, and directs all daily operational activities and provides direction and solutions that enhance mission-critical operations of the IT infrastructure department.

·      Oversee delivery of end-user services, including help desk, on-premises Infrastructure and Cloud services, focused on reliable and predictable performance with attention to customer service to both internal IT teams and business users globally.

·      Coordinate with other functions across IT and the enterprise to ensure business continuity and disaster recovery of critical systems and infrastructure.

·      Ensure infrastructure/Operations support team’s services deliver expected value to external and internal customers.

·      Collaborate with the cybersecurity team to investigate, analyze, and respond to incidents.

·      Collaborate with the application team on production deployment and change control activities.

·      Work closely with vendors and 3rd party services to drive value out of current investments and understand roadmaps and how they could apply to Company

·      Build and continually improve team capabilities and evaluate how best to develop required skills (internal development, external hires or strategic partners) for effectively and efficiently managing Company’s internal Infrastructure.

Strategy & Planning

·      Create an annual plan of required service changes (upgrades, refreshes, patches) and follow defined processes to prioritize, define, schedule, and support delivery of work.

·      Implement IT policies and procedures that enable strong risk-management capabilities.

·      Manage related projects, including allocation of resources, assignment/delegation of tasks, tracking of milestones/completion, and project budgeting.

·      Proactively solves resource or technical challenges to ensure enhancement timelines and budgets are achieved.

·      Develop and maintain IT infrastructure and operations budget.

REQUIREMENTS:

Qualifications:

·      Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related technical field.

·      5+ years' hands-on experience with Microsoft Azure and Infrastructure technologies as well as O365 and Exchange Administration.

·      Familiarity with routers, switches, firewalls, and related hardware.

·      Experience securing servers and other assets as well as remediating gaps identified in risk assessments.

·      Experience managing or leading globally dispersed teams and supporting a global and multi-cultural organization.

·      Ability to think strategically and at the same time execute operationally with hands-on leadership style utilizing measurable KPIs.

·      Demonstrated proficient knowledge of IT frameworks such as ITIL or COBIT and utilization of these frameworks when appropriate as aligned to capabilities of current organizational maturity.

·      Proven communication and interpersonal skills within an international and multi-cultural environment.

·      Demonstrated Project management experience and best practices providing oversight for multiple, concurrent IT projects.

Benefits:

Generous PTO plus 15 holidays per year, 401k with matching, good healthcare and performance bonuses