Position:
The Career Coach is responsible for assessing the needs of the program participants, who we call “Leaders” and assisting them through the process of self-sufficiency through career and community development. The Coach will use a variety of strategies to engage and support Leaders, including but not limited to: long-term case management, skill and employment development, resource referrals, soft skills training, and community building. The position includes elements of career coaching and life coaching.
Department: Program
Supervisor: Lead Coach
Direct Reports: 0
Indirect Reports: 0
Responsibilities:
Case Management Responsibilities
● Assist in the process of conducting intakes and assessments during the recruitment and admissions process for Leaders
● Interview and help make decisions regarding admission of potential Leaders into the program
● Coach 40 to 50 Leaders towards their self-sufficiency and career goals
● Develop and implement Leader-centered goals and hold them accountable to the goals
● Track and maintain data and case notes within Salesforce
● Develop Action Plans for Leaders that are off-track to meet graduation goals and evaluate progress
● Maintain regular communication with Leaders on a weekly and monthly basis compared to KPI’s (Key Performance Indicators)
● Identify appropriate resources to respond to Leader needs and make any referrals necessary to implement care plans. Provide follow-up with Leaders and collateral contacts as needed.
● Update the Lead Coach or Program Director on Leader progress
● Work closely with Program Team staff and centralized departments to ensure effective use of program resources
● Input all relevant case management data into the existing Salesforce CRM platform in a timely and accurate manner
Personal Development Training Responsibilities
● Work with Program Team to create a welcoming and safe environment for Leaders onsite and online
● Attend all Personal Development activities during the first six weeks of the program
● Exemplify and hold Leaders accountable to meet program values
● Help Program Team manage classroom needs
● As needed, prepare lessons and teach soft skill related classes during Personal Development and Family Gatherings as assigned by Program Director (communication, business skills, Pairin lessons, basic computer skill classes, etc)
Skill Development and Career Development Responsibilities
● Work with Leaders to identify viable career pathways and plan next steps
● Help oversee Skill Development policies and procedures both onsite, offsite and online. Assist Leaders in accessing financial assistance for education programs. Track Leaders’ progress through education programs.
● Help oversee Career Launch both onsite, offsite and online. Oversee professional materials, critique interviewing skills, facilitate submission of employment applications, interviewing and onboarding of Leaders into employment positions.
● Help Leaders in securing permanent and secure employment that will earn a wage of $18.00+/hr
Family Gathering Responsibilities
Qualifications:
Salary and Benefits:
Hours: 40 hours/week: Monday, Tuesday 8:00am - 5:00pm; Wednesday - 8:00am - 8:30pm;
Thursday, Friday - 8:00am - 2:00pm; occasional other hours as scheduled by your supervisor.
Salary/Wage: $55,000-$66,000
Vacation: 15 days per year, plus the office is closed Christmas Day - New Years Day and staff have limited duties
Sick Days: 6 days per year
Insurance Benefits: Health, dental, vision, workers compensation, unemployment, short term disability, long term disability
These and other benefits are discussed in more detail in our Employee Handbook