The Company:

CrossPurpose is a non-profit organization abolishes relational, economic, and spiritual poverty through career and community development.

Launched in 2008, our primary objective was to find tangible, practical ways to “love our neighbor.” Over the years, this has taken many forms, from providing a night for single moms to starting a Cub Scout program for fatherless boys, to recruiting foster parents for kids in need, and establishing aftercare programs for those who were being released from incarceration.

We have refined our mission as a career and community development program, and our programs focus on urban leadership development and job training tracks. We work with disadvantaged populations and equip them with the training and skills to overcome generational poverty and serve as allies throughout the entire process.

Our dynamic team brings passion, diversity, and a universal commitment to our mission. As we grow our reach and deepen our impact, we are looking for the right people to join our team. 

The Position:

The Director of Volunteer Services will lead a highly collaborative effort to develop a centralized system of volunteer recruitment to empower multiple departments to achieve their goals and support the mission of CrossPurpose. This staff member will partner with internal departments to execute external–facing strategies to recruit both short-term and long-term volunteers, and will also build out sustainable, scalable training and retention programs to ensure that volunteers can maximize their experience and their impact.

Department: Recruitment 

Supervisor Title: VP of Admissions, Recruitment and Career Advancement 

Direct Reports: None 

Indirect Reports: None

Responsibilities:

• Volunteer Recruitment 
• Allies: Volunteers who walk alongside Leaders for the entirety of the 6-month program 
• Implement marketing and outreach strategies to recruit 25 Allies for every class at multiple locations 
• Complete vetting process with every Ally candidate to ensure that every Ally will support and advance the mission of CrossPurpose 
• Collaborate with the Program Team to ensure each Ally receives the proper training and ongoing support to maximize the experience for both Leaders and Allies
• Career Services Volunteers: Mock Interviewers, Skill Track Instructors, and similar
• Partner with the Career Services team to provide pre-engagement trainings and cultural engagement trainings for incoming volunteers
• Leverage recruitment channels to widen the volunteer pipeline for individuals, businesses, and church partnerships 
• Spiritual Volunteers: Volunteers providing discipleship and prayer support to Leaders 
• Collaborate with the Spiritual Development Department for cultivating volunteers to provide discipleship and prayer support for leaders in the core program and for LiveDifferent Recovery. Create strategies to leverage church partnership network to cultivate Allies and Spiritual volunteers. 
• Volunteer Experience 
• Collaborate with the videography and marketing teams to create and implement a digital/hybrid comprehensive volunteer training system that empowers volunteers to maximize their experience and impact 
• Connect with volunteers on a regular basis to build long-term relationships, gather important feedback, and optimize the volunteer journey and celebrate their service 
• Collect survey and net promoter score data to analyze and improve volunteer recruitment, training, and retention 
• Track volunteer hours and engagement in Salesforce database 
• Develop Salesforce platform to collect and organize volunteer applications, background checks, and training data 
• Volunteer and Service Project Coordination 
• Work with Development to identify “service projects” that can be utilized for Corporate Partners. 
• Collaborate with various departments in planning and executing the “service projects” 
• Coordinate COPE and other events that bring together the potential volunteer community for the purpose of exposing them to our culture, demographic and a up front look at poverty. 

Qualifications:

• Bachelor’s degree required in related field 
• 2-4 years of successful volunteer recruitment and engagement 
• 1-2 years of proven experience working with diverse populations 
• 1-2 years of proven project management experience 
• Event management experience preferred 
• Track record of successfully collaborating with multiple departments/stakeholders to support organizational goals 
• Demonstrated ability to take initiative, meet deadlines, and accomplish multi-faceted projects with excellence 
• Previous experience with Salesforce required OR proven ability to learn and navigate CRM databases with ease and excellence 
• Previous experience with Asana OR similar project management systems highly preferred 
• Excellent customer service skills with demonstrated ability to follow up and follow through
• Proven ability to work independently while also fostering positive internal relationships and being a team player 
• Proficiency in Google G-Suite required 
• Willing to work a flexible schedule, including frequent evenings and occasional weekends 
• Passion for the CrossPurpose mission and values 
• Employee must provide own working laptop (PC or Mac) and smartphone



Salary & Benefits:

• Hours: 40+ hours/week: generally Monday - Friday 8:00am - 5:00pm, but evening and weekend meetings will be frequent 
• Salary/Wage: $70,000 - $96,000 Annually 
• Performance Bonus: Up to 5% of salary 
• Vacation: 15 days per year, plus the office is closed Christmas Day - New Years Day and staff have limited duties 
• Sick Days: 6 days per year 
• Insurance Benefits: Health, dental, vision, workers compensation, unemployment, short term disability, long term disability 
• These and other benefits are discussed in more detail in our Employee Handbook.